Privacy Policy

At Home Style Rugs & Flooring, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or request our in-home flooring services in Campbelltown and the surrounding areas.

1. Information We Collect

When you interact with our business, either online or in-store, we collect two main types of information:

A. Personal Information You Provide to Us We collect information directly from you when you make a purchase, request a quote, sign up for our newsletter, or contact us. This may include:

  • Contact Details: Your name, billing address, shipping address, installation address, email address, and phone number.

  • Payment Information: Credit card details or payment processing details (processed securely via encrypted third-party payment gateways like Shopify Payments; we do not store your full credit card numbers).

  • Project Details: Information regarding your home layout, subfloor conditions, or specific product preferences discussed during quotes.

B. Information Collected Automatically (Device Information) When you visit our Shopify website, we automatically collect certain information about your device, including:

  • Information about your web browser, IP address, and time zone.

  • Cookies that are installed on your device.

  • Data on the individual web pages or products you view, what websites or search terms referred you to our site, and how you interact with the site.

2. How We Use Your Information

We use the personal information we collect to operate our business and provide you with premium service. Specifically, we use it to:

  • Fulfill Orders: Process transactions, arrange shipping, and provide you with invoices and order confirmations for online rug or product purchases.

  • Deliver Services: Schedule and conduct in-home measures, provide accurate flooring or shutter quotes, and dispatch our installation teams to your property.

  • Communicate with You: Respond to inquiries, send installation reminders, and handle customer service requests.

  • Marketing (With Your Consent): If you have opted into our newsletter, we may send you emails about new products, special offers, and store updates. You can unsubscribe at any time.

  • Screen for Fraud: We use Device Information (in particular, your IP address) to help us screen for potential risk and fraud.

3. Sharing Your Personal Information

We respect your privacy and do not sell your personal information to third parties. We only share your data with trusted partners necessary to run our business:

  • Shopify: Our online store is powered by Shopify. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Service Providers: We share your delivery or installation address with our trusted courier partners and authorized local installers so they can deliver your products or complete your flooring/shutter project.

  • Legal Compliance: We may share your information to comply with applicable Australian laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

Our website uses "cookies" (small data files placed on your device) to improve your browsing experience. Cookies help our site remember your cart items, understand how you use our site, and show you relevant products. You can disable cookies in your browser settings; however, doing so may affect the functionality of our online store.

5. Data Retention

When you place an order through our site or approve an installation quote, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for warranty purposes and tax compliance.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to update or correct any inaccurate personal information.

  • Deletion: Request that we delete your personal information (subject to legal or warranty retention requirements).

If you would like to exercise any of these rights, please contact us using the details below.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted on this page.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below:

Home Style Rugs & Flooring

  • Showroom: 2/49 Blaxland Rd, Campbelltown NSW 2560

  • Email: homestyle.rugs@gmail.com

  • Phone: (02) 4610 5888